Refund Policy
Shipping Policy
- Enjoy free standard shipping on every item! Rush shipping is not available.
- Expect to receive your item 5 - 8 business days after placing the order.
Returns / Refund Policy
- Customized items are non-refundable.
- Non-customized items may be returned 30 days after the purchase date for a full refund.
- Customers must pay the return shipping costs. The full refund will be issued once the item is received.
Returns Instructions
- Email info@divineninegiftshop.com the following information:
- Subject Line: Product Return - Order #
- Email Body:
- Order #
- Product/Item #
- Reason for the returned item
- Recommendation for product improvement
- Ship the item to the address below:
- Divine Nine Gift Shop - Returns Department
- 1049 Forestdale Boulevard
- Birmingham, AL 35214