Refund Policy

Shipping Policy
  • Enjoy free standard shipping on every item! Rush shipping is not available.
  • Expect to receive your item 5 - 8 business days after placing the order. 
Returns / Refund Policy
  • Customized items are non-refundable.
  • Non-customized items may be returned 30 days after the purchase date for a full refund.
  • Customers must pay the return shipping costs. The full refund will be issued once the item is received. 

Returns Instructions

  1. Email info@divineninegiftshop.com the following information: 
    • Subject Line: Product Return - Order #
    • Email Body:
      • Order #
      • Product/Item #
      • Reason for the returned item 
      • Recommendation for product improvement
  2. Ship the item to the address below:
  • Divine Nine Gift Shop - Returns Department
  • 1049 Forestdale Boulevard
  • Birmingham, AL 35214